Delete your account

1. From the app (immediate)

• Open the Coffee Beanz app and sign in.
• Tap the Profile icon, then Delete my account.
• Type the confirmation word requested, then tap Permanently delete my account.

Deletion is immediate and permanent: you are signed out and can no longer access your account.

2. Without access to the app

Send an email to [[À COMPLÉTER : e-mail vie privée]](mailto:[À COMPLÉTER : e-mail vie privée]) with the subject “Account deletion”, stating the phone number linked to your account. To prevent a third party from deleting your account, we may ask you to confirm your identity (for example with a code sent by SMS to that number). We delete the account within 30 days of confirmation at the latest and let you know when it is done.

3. What is deleted

• your sign-in identity (phone number, password, sessions);
• your name, your contact email address and your preferences;
• your loyalty points and unused rewards;
• your notification tokens;
• the contact details (email, phone number) entered in your contact requests;
• if you are a member of an establishment's staff, your access to the dashboard and the tablet.

4. What is kept, and for how long

Your past orders (products, amount, date, establishment) must be kept for 10 years to meet the seller's accounting and tax obligations. They are then linked only to an anonymised account (“Deleted account”) and are not used for any other purpose. Messages relating to an order are kept with it for no more than 2 years. The payment provider Stripe keeps payment data in accordance with its own legal obligations. Details: privacy policy.