Terms of Use

1. Purpose and acceptance

These general terms of use (the “Terms”) govern the use of the Coffee Beanz mobile app and the associated services, published by [À COMPLÉTER : dénomination sociale] ([À COMPLÉTER : forme juridique], [À COMPLÉTER : adresse du siège], CBE [À COMPLÉTER : n° d'entreprise BCE]) (“Coffee Beanz”, “we”).

By creating an account, you accept these Terms and the terms of sale, and you acknowledge the privacy policy. You can browse the menu and the establishments without an account; placing an order requires an account.

2. Definitions

• App: the Coffee Beanz mobile app for iOS and Android.
• Establishment: a point of sale presented in the App, operated either by Coffee Beanz or by a Partner.
• Partner: an independent business that sells its products through the App, in its own name and on its own behalf.
• Seller: the operator of the Establishment with which an order is placed — shown in the App before payment.
• User or you: any person who uses the App.

3. The service

The App lets you find an Establishment, view its menu (products, combos, options, allergens), order ahead and pay online, then collect your order to eat in or take away at the time you have chosen. It also lets you track your orders, communicate with the Establishment about an order and benefit from offers.

Downloading and using the App is free of charge: you only pay for your orders, at the price displayed. When you order from a Partner, the sales contract is concluded between you and that Partner; Coffee Beanz acts as a technical intermediary and is not a party to that sale. When you order from an Establishment that we operate, we are the Seller.

4. Your account

• You must be at least 16 years old to create an account. If you are a minor, you must have the consent of your parents or guardians to place an order.
• Your account is personal and linked to your phone number, verified by SMS. Only one account per person.
• You undertake to provide accurate information and to keep it up to date, to keep your password confidential and to notify us without delay of any unauthorised use.
• You are responsible for orders placed from your account, unless you establish that it was used without your knowledge despite your precautions.
• You can delete your account at any time in the App (see Delete your account).

5. Acceptable use

You undertake to use the App fairly and in accordance with the law. In particular, it is prohibited to:

• create fake accounts, impersonate another person or use a phone number that does not belong to you;
• misuse promotions (multiple accounts, circumventing usage limits);
• place orders that you do not intend to collect, or repeatedly dispute payments without good reason;
• post, in a note or a message, any content that is unlawful, abusive, discriminatory, threatening or harassing, in particular towards Establishment staff;
• extract data from the App on a large scale, circumvent its security measures, decompile it (within the limits permitted by law) or disrupt its operation.

6. Your notes and messages

The order notes and messages you send are passed on to the Establishment concerned, solely for the purpose of processing your order. You remain responsible for their content. We may remove any content that is manifestly unlawful or contrary to these Terms.

7. Reporting content or behaviour

If you come across content in the App that you consider unlawful (misleading product description, abusive content, etc.) or behaviour contrary to these Terms, report it via Help › Write to support or to [À COMPLÉTER : e-mail de contact], specifying the Establishment, the content concerned and the reasons for your report. We handle reports diligently and objectively and inform you of the action taken.

If we restrict your account or remove any of your content, we will tell you why, and you can challenge that decision by replying to us.

8. Promotions and loyalty

• Each promotion is offered by an Establishment, on the conditions displayed in the App (products concerned, pickup days and times, minimum amount, first order, number of uses, etc.). These conditions are checked at the time of payment.
• Only one discount (promotion or reward) per order. Promotions have no cash value, cannot be exchanged or refunded, and may be modified or withdrawn for future orders.
• Any loyalty benefits are specific to each Establishment, have no cash value and are lost if the account is deleted.
• In the event of proven abuse (multiple accounts, fraud), we may cancel the benefit concerned or suspend the account.

9. Availability of the service

We use our best efforts to ensure that the App is accessible and works properly, but we cannot guarantee uninterrupted availability (maintenance, network failure, unavailability of a provider). Without a connection, the App displays the latest known information, but ordering and payment require a connection. Opening hours, products, prices and time slots are set by each Establishment and may change.

10. Intellectual property

The App, its trade mark, its design, its texts and its software are protected and belong to Coffee Beanz or its licensors; product photos, names and descriptions belong to the Establishments. We grant you a personal, non-exclusive and non-transferable right to use the App for your private purposes, for as long as you use your account.

11. Liability

Each Seller is responsible for the products it sells, their conformity, the information it publishes (including allergens) and the performance of your order. We are responsible for the proper functioning of the App within the limits provided by law.

Nothing in these Terms limits your statutory rights as a consumer, or our liability in the event of intentional misconduct or gross negligence, personal injury, or in cases where the law prohibits such a limitation. In other cases, we are not liable for indirect damage, or for damage resulting from force majeure or from use of the App contrary to these Terms.

12. Suspension and termination

You can stop using the App and delete your account at any time. In the event of a serious or repeated breach of these Terms (fraud, abuse, unacceptable behaviour towards staff), we may suspend or delete your account, after informing you and, except in urgent cases, giving you the opportunity to present your observations. Any orders in progress are then cancelled and refunded, unless they are already ready.

13. Changes to the Terms

We may amend these Terms, in particular to reflect changes to the App or to the law. Significant changes will be announced to you in the App at least 15 days before they take effect; if you do not accept them, you can delete your account. Orders already placed remain governed by the terms in force at the time of the order.

14. Governing law, complaints and disputes

These Terms are governed by Belgian law, without prejudice to any more protective mandatory provisions of the country of your habitual residence if you are a consumer.

For any complaint, please contact us first via Help › Write to support or at [À COMPLÉTER : e-mail de contact]: we will reply as soon as possible. If no agreement is reached, you can contact the Consumer Mediation Service (Service de Médiation pour le Consommateur) free of charge (www.mediationconsommateur.be). The Belgian courts have jurisdiction, without prejudice to the consumer's right to bring proceedings before the court of their place of residence where the law so provides.

15. Point of contact

Single point of contact for users and authorities (EU Digital Services Act): [À COMPLÉTER : e-mail de contact] — [À COMPLÉTER : téléphone]. Languages: French and English.